Case management

Optimize your chat handling process with our comprehensive solution. Prioritize incoming chats, add notes, and forward cases to ensure that each interaction is directed to the right person.

Case forwarding feature allows you to seamlessly forward cases to the appropriate individuals, ensuring that customer inquiries and issues are addressed by the right person with the necessary expertise. By directing interactions to the right team member, you can optimize response times, enhance customer satisfaction, and ensure efficient problem resolution.

Case archiving

Store all closed cases in a centralized and secure repository, allowing you to access the full history of interactions, resolutions, and customer information. Maintain a detailed record of each case.

Internal communications

Facilitate smooth and effective internal communication within your organization using our comprehensive solution. Streamline information sharing, collaboration, and decision-making processes among team members.